Privacy Policy for Ashik Academy

1. Information We Collect

Depending on how you use our Services, we may collect the following types of information.

A. Information You Provide to Us

When you create an account, enroll in a course, contact us, or use certain features, we may collect:

• Full name
• Email address
• Username
• Password or authentication information
• Date of birth or age, where necessary
• Educational information, such as class or grade
• Course enrollment information
• Student learning progress
• Exam and quiz results
• Information you provide when contacting customer support
• Other information you voluntarily provide to us

We only collect information that is reasonably necessary to provide and improve our educational services.

B. Information Collected Automatically

When you use the Ashik Academy app or website, we may automatically collect certain technical information, including:

• Device identifiers, where permitted
• Language and general device settings
• Crash reports and diagnostic information
• App usage information
• Pages, lessons, or features accessed

We use this information primarily to operate, maintain, secure, and improve our Services.

2. How We Use Your Information

We may use collected information to:

• Create and manage user accounts
• Provide educational content and services
• Enroll students in courses
• Track learning progress
• Provide quizzes, exams, assignments, and educational activities
• Personalize the learning experience
• Communicate with users about their accounts or services
• Respond to customer support requests
• Comply with applicable laws and legal obligations
• Protect the rights, safety, and security of Ashik Academy, our users, and others

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy without appropriate notice or consent where required by law.

3. Children's Privacy

Ashik Academy provides educational content that may be used by children and students.

We take the privacy of children seriously. We do not knowingly collect more personal information from children than is reasonably necessary to provide our educational services.

Where required by applicable law, we may require parental or guardian involvement or consent before collecting certain personal information from children.

Parents or legal guardians who believe that their child has provided personal information to us may contact us using the contact information provided in this Privacy Policy. We will take reasonable steps to review and, where appropriate, delete such information.

Parents and guardians are encouraged to supervise children's use of online educational services and to help children understand the importance of protecting their personal information.

4. Sharing of Information

We do not sell users' personal information.

We may share information with trusted third parties only when reasonably necessary for operating and providing our Services, including:

• Cloud hosting and storage providers
• Authentication and account management providers
• Payment processing providers
• Analytics and crash reporting providers
• Customer support and communication providers
• Service providers that help us operate our app and website
• Legal or regulatory authorities when required by law

These third parties may process information only as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information when we reasonably believe that disclosure is necessary to:

• Comply with a legal obligation
• Respond to a valid legal request
• Protect the safety or rights of users or others
• Detect or prevent fraud, abuse, or security threats
• Protect the rights and property of Ashik Academy

5. Third-Party Services

Our Services may use third-party technologies and services that may collect information in accordance with their own privacy policies.

These services may include, depending on the features implemented in the Ashik Academy app:

• Google Play Services
• Google Firebase
• Google Analytics or Firebase Analytics
• Crash reporting services
• Payment providers
• Cloud hosting services
• Authentication services
• Video hosting or streaming services

Third-party services may collect information such as device information, usage data, or diagnostic information as necessary to provide their services.

We encourage users to review the privacy policies of third-party services used by the app.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep users signed in
• Remember user preferences
• Improve website performance
• Understand how users interact with our Services
• Analyze traffic and usage
• Improve our educational services

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect the functionality of some features.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security of your information.

Users are responsible for keeping their account credentials confidential and should notify us if they believe their account has been accessed without authorization.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our Services
• Maintain user accounts
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes
• Enforce our agreements
• Prevent fraud and abuse

When personal information is no longer reasonably required, we may delete it or anonymize it, subject to applicable legal requirements.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is used
• Close or delete your account

To exercise applicable rights, please contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

11. Educational and Learning Data

Ashik Academy may collect and process educational information, such as:

• Courses enrolled in
• Lessons completed
• Quiz results
• Exam results
• Learning progress
• Scores and achievements
• Certificates or course completion information

We use this information to provide and improve educational services and to help students and authorized users understand learning progress.

We do not sell students' educational or learning data.

12. Communications

We may send users service-related communications, including:

• Account verification messages
• Password reset messages
• Course-related notifications
• Important service announcements
• Security alerts
• Customer support communications

Where permitted by applicable law, we may also send promotional communications. Users may opt out of non-essential promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

13. International Data Transfers

Depending on the technology and service providers we use, your information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred across borders.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage users to periodically review this Privacy Policy to stay informed about how we handle personal information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Ashik Academy

Website: https://ashikacademy.org/